Everything has a solution, don't worry!
In this case all you have to do is follow these steps:
- Log in to your customer area: https://klasthome.com/eu/my-account
- Go to Order history and details.
- Once there, look for the order you want to open an incident/return and click on the reference number to see it in more detail.
- In the order details look for the button ‘Open incident’ and click on it. (More info about Returns and incidents )
- In the form that appears, select the product you wish to return and indicate the quantity. It is important to note that you must open an incident for each of the items in your order.
- Select the type of incident / return, the reason for it, a brief description of what happened and, if necessary, photos of the product (for example, to show damage or knocks). Do not forget to attach overall and detailed photographs showing the damage to the product received, as well as photos of the inner and outer packaging and a photo of the label on the box. This information is very important and is necessary to process your request. The more information and photos you provide will help us to speed up the process.
- Click ‘Submit’ when you have completed all the steps.
Once the process has been completed, we will contact you with a solution within 48/72 hours, within our customer service hours.
Note: Returned items must be in perfect condition, with the packaging in good condition and accompanied by their accessories, otherwise we will not be able to accept the return.